What 395 Client Reviews Say About PRG Premier Group

We read all 357 of our written reviews. Here is what is in them.

A star rating is easy to display and almost impossible to learn anything from. So instead of putting a review widget on this page and calling it proof, we read every written review our brokerage has received, counted the topics clients raised on their own, and published the count. If you are deciding who to hire to sell or buy a Rhode Island home, that is more useful than an average.

The baseline, as of August 6, 2026: 395 Google reviews, 5.0 average. 387 five-star, 6 four-star, 2 below four star. 357 of them include written comments, and those 357 are the source for everything below. Nothing here is a marketing claim we made up; each number is a count of how many clients brought that subject up themselves.

Answers to the questions people actually ask us

Do you actually pick up the phone?

This is the number one theme in our reviews, ahead of price, marketing and negotiation combined. Seventy-six clients mentioned responsiveness without being asked to. Not "nice people" — specifically that someone called back, answered at night, replied on a weekend. One review: "Outstanding communication and response with viable solutions during normal and after hours."

There is a business reason we work that way. About a quarter of the inquiries that reach our office arrive outside 9-to-7, and in a state where the median single-family home went under agreement in 29 days in June 2026, whoever answers first usually ends up doing the deal.

How do I know you know this market?

Sixty-six reviews use the words knowledgeable, expertise, or some version of knowing the market. The structural reason is that our broker-owner, Melissa Perrille, holds both a Rhode Island broker's license and a Certified Rhode Island Real Estate Appraiser designation, and has worked this market for over 25 years. Every agent here is trained to build a price the way an appraiser would have to defend it to a lender — from adjusted comparable sales, not from a website estimate.

I have never bought a house before. Will I be a nuisance?

Sixty-four of our written reviews come from first-time buyers or first-time sellers — nearly one in five. That is the group that asks the most questions about inspections, financing and multiple-offer situations, and by the review evidence it is where this team performs best. One of those clients wrote: "Helped me buy a house. Prompt, courteous, concerned service. Even though I was buying from the lower end of the price scale."

Will you push me?

Thirty-six reviews mention patience directly, or note that nobody pressured them. Several describe searches that ran a year or longer. We would rather lose a quick commission than talk someone into the wrong house or a price they regret in six months.

What happens when something goes wrong?

Forty-five reviews use the phrase "above and beyond," and they are almost all about problems: repairs coordinated for an out-of-state seller, buyers held together through a delayed closing, situations that were nobody's fault. Thirty-seven describe being walked through every step, and 32 call the process easy, smooth or stress-free. Twenty-two praise communication and being kept updated. "Very professional and there with you every step of the way. Always willing to answer questions you may have and honest about their thoughts on a place."

Are these seller reviews or buyer reviews?

A fair question, and one most brokerages will not answer. Ours split 139 buy-side to 67 sell-side, with the remainder not clearly one or the other. We are strong on both, but we are not going to imply that a mostly buy-side review base proves listing performance. Ask any brokerage for the same breakdown before you take their total at face value.

Where we are the wrong choice

If you want the agent who will accept whatever list price you name in order to win the listing, that is not us. Our number comes from an appraiser's method, and sometimes it lands under the one you were hoping for. Sellers who overprice tend to pay for it later in reductions and days on market, so we would rather have the uncomfortable conversation at the kitchen table than three weeks into a stale listing.

How to check any of this yourself

• Ask for the seller-versus-buyer review split, not just the total.
• Read the four-star reviews first. They are where the real texture is.
• Ask who answers your call at 7pm on a Sunday, by name.
• Ask how the list price was calculated and whether the person calculating it has appraisal training.
• Ask for the last three homes sold in your town — not in the state.

PRG Premier Group, brokered by eXp Realty, works at 1599 Smith Street in North Providence and serves buyers and sellers across Rhode Island, including Providence, North Providence, Johnston, Smithfield, Cranston, Warwick, East Providence, Pawtucket, Woonsocket, Lincoln, Cumberland, Coventry and Narragansett. Call 401-288-3600 or request a home evaluation.

Review data reflects our Google Business Profile as of August 6, 2026. Theme counts were produced by reading all 357 written reviews and tallying the subjects clients raised themselves. Market figures: Rhode Island Association of Realtors / State-Wide MLS, June 2026.